Online services availability

What tools will you be able to access when?

STCU strives to deliver the greatest possible uptime for our online resources. But systems routinely require maintenance and occasionally experience difficulties beyond our control. Turn to the information below to monitor scheduled and unscheduled downtime for key online services.

Online Service	Current Status	Next Maintenance
Online banking login	Working	None scheduled
Transaction histories*	Working	None scheduled
Billpay*	Working	None scheduled
Check images*	Unavailable	Currently under way
View e-statements*	Working	None scheduled
Enroll in e-statements	Working	None scheduled
Order checks online*	Working	None scheduled
Loan applications	Working	None scheduled
Mortgage applications	Working	None scheduled
Join STCU online	Working	None scheduled
Quicken data sweep	Working	None scheduled
Microsoft data download	Working	None scheduled
Financial calculators	Working	None scheduled
MoneyCoach advice	Working	None scheduled
Mobile banking*	Working	None scheduled
Telephone banking	Working	None scheduled

*In cases where STCU's online banking service is unavailable, this service is typically unavailable also.

Nightly maintenance

Account transaction histories are unavailable from 2 a.m. to 3 a.m. during nightly updates. This routine maintenance will not be reported in the table above, preserving the table for unexpected outages and irregular maintenance.

Subscribe to downtime alerts

Would you like to know when STCU's online services are unavailable? Subscribe to downtime alerts and we'll notify you when critical services are down. For scheduled maintenance, we'll do our best to give you 72-hour notice. Please note: we do not send follow-up e-mails when service is restored, so bookmark this page if you want to monitor our progress.

Recent service outages

How to report undocumented service outages

Is a service listed above as "working" but you get errors suggesting it's down? Give us an electronic nudge by sending an e-mail describing which service and the nature of your difficulties to downtime@stcu.org.

We monitor submissions to this mailbox as closely as we can and update our services availability information when it's clear that it's not an isolated problem.

Importantly, we never reply to messages sent to downtime@stcu.org — it's purely your way of letting us know we may have a system that needs attention. If you have specific technical difficulties that required assistance, you would do best to leverage other help channels.