Electronic Funds Transfers

STCU disclosures

The following disclosures set forth your and our additional rights and responsibilities concerning Electronic Funds Transfers. Terms and conditions set forth elsewhere in this agreement shall also apply to your electronic funds transfer service. Electronic funds transfers ("EFTs") are electronically initiated transfers of money through direct deposits, automated teller machines ("ATMs"), telephone banking and Internet access ("STCU's online banking") transactions involving your deposit accounts at the Credit Union.

1. Services

a. CheckCard. You may use your card to purchase goods and services any place your Visa is honored by participating merchants. Funds to cover your CheckCard purchases will be deducted from your checking account. If the balance in your account is not sufficient to pay the transaction amount, the Credit Union may treat the transaction as an overdraft request under your approved Privilege Pay service plan or may terminate all services under this agreement. You may not use your card for an illegal or unlawful transaction, and we may decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness.

b. ATMs. You may use your Checkcard with your personal identification number ("PIN") in automated teller machines within the Visa ATM Network, CO-OP, PLUS and such other machines or facilities we may designate. At the present time, you may use your card to:

Withdraw cash from your savings and checking accounts.
At designated ATMs to make deposits, inquiries, or transfers between your savings and checking accounts.
Other transactions as offered and permitted in the future.

c. Telephone banking. If we approve your application for telephone audio response access to your accounts under the telephone banking service, a separate four (4) digit personal identification number ("PIN") will be assigned to you. You must use your PIN along with your account number to access your accounts. At the present time you may use telephone banking to:

Obtain balance information from your savings, checking, money market, certificate, and loan accounts.
Transfer funds between these same accounts (except certificates) including loan payments to any of your loan accounts and transfer to accounts of other members.
Withdraw funds from savings, money market, or checking accounts by check, made payable to you and mailed to you at your mailing address.
Verify certain account information, including if a particular check has cleared your checking account, the date of your last payroll deposit, loan payment and loan payoff amounts, and account and loan history; request stop payments and order checks.
Give you transaction history on your checking, savings, money market, and loan accounts.
Give you tax information on dividends earned, and interest paid on your accounts.

d. STCU's online banking (Internet). If we approve your application for STCU's online banking(Internet) access service, you may use your personal computer to access your accounts through the Internet. You will need a personal computer and access to the Internet (World Wide Web). You must use all prescribed login protections to access your accounts. STCU's online banking services are accessible 7 days a week, 24 hours a day. This service may be interrupted for a short time each day for data processing. You are responsible for the installation, maintenance and operation of any software and your computer. The Credit Union will not be responsible for any errors or failures involving telephone service, any Internet service provider, your software installation or your computer. Additionally, you may enroll in STCU billpay, a service of the Credit Union to pay bills by registering a list of all payees. At the present time, you may use STCU's online banking services to:

Transfer funds between your savings, checking, and loan accounts.
Transfer funds to accounts of other members as you authorize.
Transfer funds to and from your accounts at other financial institutions.
Make loan payments from your savings and checking accounts.
Review account balance and account transaction information for any of your accounts.
Download account information to any financial managemet software programs.
Communicate with the Credit Union using its secure chat.
Pay bills by registering a custom list of payees, and issuing checks whenever you want.
View up to two years' worth of payment history.
Change address and phone number(s).
Receive electronic bill presentment from participating companies.

e. Pre-authorized EFTs. The Credit Union will accept direct deposits of your paycheck or of Federal recurring payments, such as Social Security, upon instruction of (i) your employer or (ii) the Treasury Department or (iii) other financial institutions.

You may direct pre-authorized withdrawals or transfers from your account to a particular person or company which you have arranged with that person or company.

Transactions involving your deposit accounts will be subject to your Membership and Account Agreement and transactions involving a loan account will be subject to your Consumer Loan Agreement and Disclosures.

f. Electronic Check Transactions. You authorize us to honor any electronic check conversion transaction and re-presented check fee debit transactions you authorize ("electronic check transactions"). You agree that your authorization for an electronic check transaction occurs when you initiate such a transaction after receiving any notice regarding the merchant's right to process the transaction, including any written sign provided by the merchant at the time of your transaction. All terms governing electronic funds transfer services will apply to electronic check transactions, except the $50 and $500 limits of liability for unauthorized transactions in Section 4 (Member Liability). You remain responsible for notifying us of any unauthorized electronic check transaction shown on your statement.

2. Service Limitations

a. CheckCard. There is no limit to the number of cash withdrawals you may make at credit union ATMs and nonproprietary ATMs. You may withdraw up to $1,000 (if there are sufficient funds in your account) per calendar day, at any authorized ATM, subject to limits placed on each individual ATM. For purposes of the daily limit, one day is from midnight to midnight. You may transfer funds between your savings and checking accounts up to the balance in your account at the time of the transfer at available locations. The servicing and processing schedule of ATMs may result in a delay between the time a deposit is made and when it will be available for withdrawal. You should refer to the Credit Union's Funds Availability Policy. You may make CheckCard purchases at participating merchants and POS terminals up to the maximum amount of $2,500 per day provided there is sufficient funds in your account. For purposes of the daily limit, one day is from midnight to midnight.

b. Telephone banking. Your accounts can be accessed by telephone banking via a TouchTone telephone only. Not all pushbutton phones are TouchTone. Telephone banking service will be available for your convenience 7 days per week. This service may be interrupted for a short time each day for data processing. While there is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one day from a checking account, transfers from savings and money market accounts are limited to six (6) transactions per month, as set forth in the Membership and Account Agreement, Section 12b. No transfer or withdrawal may exceed the available funds in your account. The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. You may request a stop payment of a check through telephone banking. Any check stop payment request received electronically is considered an oral request, subject to the requirements set forth in the Membership and Account Agreement, Section 15. Oral stop payment requests will lapse within fourteen (14) calendar days unless continued in writing. Any stop payment of a pre-authorized EFT withdrawal or transfer is governed by Section 11 of this Agreement. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, see Section 4, below.

c. STCU's online banking.

Transfers. You may make funds transfers to your accounts or other accounts you authorize as often as you like. However, transfers from a savings or money market account will be limited to a total of six (6) in any one calendar month, as set forth in the Membership and Account Agreement, Section 12b. You may transfer or withdraw up to the available balance in your account or available credit line at the time of the transfer, except as limited under other agreements. The Credit Union reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
Account Information. The account balance and transaction history information may be limited to recent account information. The availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.
E-Mail and Stop Payment Requests. The Credit Union may not immediately receive E-mail communications that you send and the Credit Union will not take action based on E-mail requests until the Credit Union actually receives your message and has a reasonable opportunity to act. You may request a stop payment of a check through the E-Mail service. Any check stop payment request received electronically is considered an oral request, subject to the requirements set forth in the Membership and Account Agreement, Section 15. Oral stop payment requests will lapse within fourteen (14) calendar days unless continued in writing. Any stop payment of a pre-authorized EFT withdrawal or transfer is governed by Section 11 of this Agreement. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, see Section 4, below.

d. Pre-authorized EFTs. There are no limitations on the number or dollar amount of pre-authorized EFT withdrawals or transfers to or from your checking account. Pre-authorized transfers from a savings or money market account are limited to a total of six (6) in any one calendar month.

3. Security of Passwords

The password issued to or selected by you is for your security purposes. Passwords are inclusive of any passwords, access codes, or authorization codes used to access accounts and services of the Credit Union. The password is confidential and should not be disclosed to anyone or recorded. You are responsible for safekeeping your password. You agree not to disclose or otherwise make your password available to anyone not authorized to sign on your accounts. If you authorize anyone to use your password, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. If you fail to maintain the security of these passwords and the Credit Union suffers a loss, we may terminate your STCU's online banking, mobile banking and telephone banking, and other account services immediately.

4. Member Liability

You are responsible for all transfers you authorize using an EFT service under this agreement. If you permit other persons to use an EFT service, card or access code, you are responsible for any transactions they authorize or conduct on any of your accounts. Tell us at once if you believe anyone has used your account, card or access code and accessed your accounts without your authority or if you believe that an electronic funds transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. For CheckCard purchase transactions, if you notify us of your lost or stolen card, you may not be liable for any losses provided you were not grossly negligent (for example keeping your PIN with your card is grossly negligent) or fraudulent in handling your CheckCard and you provide us with a written statement regarding your unauthorized CheckCard claim, otherwise the following liability limits will apply. For all other EFT transactions except electronic check transactions, if you tell us of the unauthorized use of your account within two (2) business days, you can lose no more than $50.00 if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or EFT service, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows EFT transfers that you did not make including transfers made by card, access code or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for the following amounts if we can prove that we could have stopped someone from making the transfers if you had told us in time: (i.) for unauthorized CheckCard purchase transactions - up to the full limits set forth above and (i.i.) for all other unauthorized EFT transactions - up to the full amount of the loss. If a good reason (such as a hospital stay) kept you from contacting us, we will extend the time periods. The liability stated above does not appl;y to the unauthorized use of your card in credit transactions.

If you believe your card or access device has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call:

During business hours: (509) 326-1954 WA (208) 619-4000 ID or Toll Free in the U.S. and Canada: 1-800-858-3750
After business hours and on weekends and holidays: 1-888-241-2510
Internationally: (909) 941-1398

or write to us at:

Spokane Teachers Credit Union
1620 N Signal Drive
Liberty Lake, WA 99019-9517

5. Business Days

Our business days are Monday through Friday. Holidays are not included.

6. Fees and Charges

There are certain charges for Electronic Funds Transfer Services. From time to time, the charges may be changed. We will notify you of any changes as required by law. If you request a transfer or check withdrawal from your line of credit account, such transactions may be subject to charges under the terms and conditions of your agreement or Visa Credit Card Agreement.

Fees may include: (a) STCU CheckCard Replacement Fee $5.00; (b) Two Day Card Delivery Fee $50.00; (c) Three Day Card Delivery $25.00 (d) STCU CheckCard Recovery Fee $65.00; (e) Pin Replacement Fee $2.00; (f) Recurring Payment Stop Fee $5.00; (g) Transaction Copy Request Fee $12.00 (h) Account NSF Item Paid Fee $25.00 (created by check and ACH) (i) Account NSF Item Returned Fee $25.00; (j) Telephone Single Authorization Payment (TEL) Fee $15.00; (k) Privilege Pay Overdraft Fees. $25.00 for any CheckCard transaction that overdraws your account, if you have requested the Privilege Pay Service; (l) Domestic Wires $15.00 (m) ATM Fees. If you use an ATM that is not operated by the Credit Union, you may be charged an ATM surcharge by the ATM operator or an ATM network utilized for such a transaction. The ATM surcharge will be debited from your account if you elect to complete the transaction.

If you enroll in STCU billpay, the following fees may be charged in addition to any fees listed above: (a) Return Transaction Fee of $25.00 if funds are not sufficient on the bill payment date. (b) Stop Payment Fee of $25.00 per item if you request a stop payment after the transaction has been processed. (c) Expedited Payment Fee (i) Same day electronic payment $3.00 (ii) Overnight check payment $20.00. (d) CD archive of payment and e-bill history $15.00.

7. Enforcement

You agree to be liable to the Credit Union for any liability, loss, or expense as provided in this agreement that the Credit Union incurs as a result of any dispute involving your accounts or services. You authorize the Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you. This agreement is governed by the Bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Washington and the state in which you reside, as applicable, as amended from time to time. In the event either party brings a legal action to enforce the agreement or collect any overdrawn funds on accounts accessed under this agreement, the prevailing party shall be entitled, subject to applicable law, to payment by the other party of its reasonable attorney's fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions, if applicable. Should any one or more provisions of this agreement be determined illegal or unenforceable in court, if possible, but only to the extent necessary to make the provision enforceable and such modification shall not affect any other provision of this agreement.

8. Right to Receive Documentation

a. Periodic Statements. Transfers and withdrawals transacted through any EFT service will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you'll receive a statement at least quarterly.

b. Direct Deposits. If you have arranged to have a direct deposit made to your account at least once every sixty (60) days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling the phone numbers listed above. This does not apply to transactions occurring outside the United States.

c. Terminal Receipt. You will receive a receipt at the time you make a transaction using an ATM, POS terminal or with a participating VISA merchant, except some electronic terminals will not provide receipts for transactions of $15 or less.

9. Account Information Disclosure

We will maintain the confidentiality and privacy of your account information in accordance with our Privacy Policy. We may disclose information to third parties related to your electronic funds transactions in the following limited circumstances:

a. As necessary to complete transfers.

b. To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant.

c. To comply with government agency or court orders.

d. If you give us your express permission.

10. Credit Union Liability for Failure to Make Transfers

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. Our sole responsibility for an error in a transfer will be to correct the error and in no case will we be liable for any indirect, special, consequential, or incidental damages. In states that do not allow the exclusion or limitation of damages, our liability is limited to the extent permitted by applicable law. The Credit Union will not be liable for the following:

a. If, through no fault of ours, you do not have enough money in your account to make the transfer, your account is inactive, or the transfer would go over the credit limit on your line of credit, if applicable.

b. If the automated teller machine (ATM) where you are making the transfer does not have enough cash, or was not working properly and you knew about the problem when you started the transaction, the ATM machine may retain your card in certain instances, in which event you may contact the Credit Union about its replacement.

c. If you used the wrong access code or you have not properly followed any applicable computer, Internet or credit union instructions or have failed to give the Credit Union complete, correct and current instructions for making transfer and bill payment transactions.

d. If your computer fails or malfunctions or the phone lines or any of the Credit Union's STCU's online banking Services or STCU's billpay service was not properly working and such problem should have been apparent when you attempted such transaction.

e. If circumstances beyond our control (such as fire, flood, telecommunication outages, postal strikes, equipment or power failure) prevent making the transaction.

f. If the error was caused by a system beyond the Credit Union's control such as a telecommunications system, an Internet service provider, any computer virus or problems related to software not provided by the Credit Union.

g. If the money in your account is subject to legal process or other claim or is frozen because of a delinquent loan.

h. If the Card has expired or is damaged and cannot be used.

i. The ATM or POS terminal may retain your card in certain instances, in which event you may contact the Credit Union about its replacement.

j. If, through no fault of ours, a bill payment or funds transfer does not reach a particular payee due to changes in the payee address, account number or otherwise; the time you allow for payment delivery was inaccurate; or the payee failed to process a payment correctly or in a timely manner, and a fee, penalty, or interest is assessed against you.

k. If there are other exceptions as established by the credit union.

11. Preauthorized Electronic Fund Transfers

a. Stop Payment Rights. If you have arranged in advance to make regular preauthorized electronic fund transfers out of your account(s) for money you owe others, you may stop payment of pre-authorized transfers from your account. You must notify the credit union orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. You may not send your preauthorized EFT stop payment request through E-mail. The credit union may require written confirmation of the stop payment order to be made within fourteen (14) days of any oral notification. If we do require the written confirmation, the oral stop payment order shall cease to be binding fourteen (14) days after it has been made.

b. Notice of Varying Amounts. If these payments will vary in amount, you have the right to receive written notice of the amount of a transfer ten (10) days before the scheduled transfer date. You agree the credit union will not provide such notice, which must be obtained from the payee.

c. Liability for Failure to Stop Payment of Pre-authorized Transfers. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages, if you gave us the correct information.

12. Termination of EFT Services

You agree that we may terminate this agreement and your use of any EFT services, if you, or any authorized user of your account or any EFT service breach this agreement, or any other agreement with us, or if we have reason to believe that there has been an unauthorized use of your account, access code or card. You or any other party to your account can terminate this agreement by notifying us in writing.

Termination of service will be effective the first business day following receipt of your written notice. Termination of this agreement will not affect the rights and responsibilities of the parties under this agreement for transactions initiated before termination.

13. Notices

The credit union reserves the right to change the terms and conditions upon which this service is offered. The credit union will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing the credit union account and any future changes to those regulations.

14. Billing Errors

In case of errors or questions about your electronic transfers, telephone us at the phone numbers or write us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.

a. Tell us your name and account number.

b. Describe the transfer you are unsure about, and explain, as clearly as you can, why you believe it is an error or why you need more information.

c. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question (ninety (90) calendar days for Visa CheckCard/POS transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will credit your account within ten (10) business days (five (5) business days for Visa CheckCard purchase transactions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.

15. ATM Safety Notice

The following information is a list of safety precautions regarding the use of automated teller machines (ATM) and night deposit facilities.

Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
If another person is uncomfortably close to you at the time of your transaction, cancel the transaction and leave.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your ATM access device or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number or code on your ATM card or in purse or wallet.
Report all crimes to law enforcement officials immediately.

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